Frequently Asked Questions

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Everything you might want to know about who we are, what we deliver, and how we work. Still stuck? Talk to us.

About Techaniat
Is Techaniat the same company as Teqaniat?
Yes. Techaniat was formerly known as Teqaniat, same team, same roots, same people you've worked with. We refined the name and refreshed the brand as we relaunched, but the company, its experience and its commitments carry straight through. If you knew us as Teqaniat, you're in the right place.
Who is Techaniat and what do you do?
Techaniat for Enterprise Systems is a Syrian-rooted enterprise-technology partner. We bring seven practices under one accountable team: system integration & infrastructure, ERP & business software, cybersecurity, digital transformation, consulting, training, and AI & applied intelligence. In short: we design, build, secure and support the technology a business runs on.
Where are you based, and who do you serve?
We're headquartered in Mazzeh, Damascus, and we serve organizations across Syria and the wider region, from growing local businesses to ministries and international organizations. Our focus is Syria first, with the reach to support clients wherever their work takes them.
How long have you been in business?
We've been delivering enterprise technology since 2001, more than two decades of building and supporting real systems for demanding clients. That experience is why organizations trust us with mission-critical work.
What kinds of clients do you work with?
A broad mix, retail and distribution, restaurants, schools, clinics, factories, professional-services offices, banks, telecoms, government bodies and international organizations. Whether you're a small shop or a large enterprise, the right-sized solution is what we design for.
Services & Solutions
I'm not sure what my business needs. Can you help me figure it out?
Absolutely, that's what we do best. Try our Solution Finder: answer a few quick questions about your business and you'll get a tailored starting plan in about a minute. Prefer to talk it through? Reach out and we'll map it with you, no obligation.
What technologies and brands do you work with?
We're vendor-certified across the industry's best: ERP from Odoo, SAP, Microsoft Dynamics 365 and Zoho; security from Fortinet, Sophos, Palo Alto and Microsoft; networking and infrastructure from Cisco, HPE Aruba, Linksys, Ubiquiti and Peplink; computing and hardware from Lenovo, Dell, HP and Asus; surveillance from Hikvision; and voice from Fanvil, Yeastar and 3CX, among many others. We recommend what fits you, not what we're trying to sell.
Do you handle both hardware and software?
Yes. We're a full-stack integrator, from cabling, networks, servers, computers, cameras and phone systems to ERP, security software and cloud. One partner accountable for the whole picture, so nothing falls between vendors.
Can you work with the systems we already have?
Almost always. We start by understanding what you've built, keep what's working, modernize what's dated, and connect the pieces so they act like one system. You don't have to rip everything out to move forward.
Do you build ERP for specific industries?
Yes, we tailor ERP to how your sector actually works: point-of-sale and inventory for retail, kitchen and recipe management for restaurants, van-sales and warehousing for distribution, school management and e-learning for education, and production and costing for manufacturing. See ERP & software.
Working With Us
How do we get started?
The easiest first step is a conversation. Contact us or run the Solution Finder first so we come to the table already knowing your priorities. From there we scope, propose and agree a clear plan before any work begins.
How much does it cost?
It depends on scope, a single firewall is very different from a full ERP rollout. We quote transparently, in writing, with no surprises, and we'll always tell you honestly what to prioritize first if budget is a factor. Ask us for a quote.
Do you only work with large companies?
Not at all. We size the solution to the business. A small shop might need a solid network, a POS and cameras; an enterprise might need a data center, a security operations center and integrated ERP. Both are welcome, and both get the same care.
Can you train our team?
Yes. Through our training practice we deliver certified IT and management training so your people can run and get the most from their systems, on the tools you actually use.
Support & Security
Do you provide ongoing support after a project?
Yes. We stay with you, maintenance, monitoring and support are part of how we work, not an afterthought. For security clients, that includes round-the-clock monitoring through our SOC partners.
How do you keep our data and systems secure?
With defense in depth: next-generation firewalls, endpoint protection (EDR), secured identities, tested backups, and 24/7 monitoring. We protect against ransomware, phishing and insider risk, and we plan for recovery so a problem never becomes a disaster. See Cybersecurity.
Is my information kept private?
Yes. We treat client information as confidential and handle it responsibly. You can read our Privacy Policy and Terms of Use for the details.

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